When I’m wearing my attorney hat, I see the nitty gritty ins and outs of lots of creative businesses. I hear successes, struggles, fears, and triumphs. I know about exciting things before you can share the news on social media. But also hear your frustrations when things go wrong. I’m the keeper of many secrets […]
Courtney the Coach
Do you inspire and motivate your clients to increase their potential? Then this post collection will help do it on the legal up and up!
Learning the Ropes: Brigitte Theriault
When I came up with this series, I knew that I wanted Brigitte Theriault to participate. Brigitte is a 10-year person chef veteran, but she struggles with an issue familiar to many creative service providers: the contract. For many creatives, presenting and negotiating a contract is a roller coaster of emotions. And I knew that […]
Are you breaking promises? Stop by creating a privacy policy
I can guess what your reaction will be when I start talking about the need for a privacy policy on your website. It’s usually feigned attention and eye rolling. In fact, when I ask people point-blank why they don’t have one, I usually hear the exact same answer: I don’t need one. This is wrong. You […]
The one change you need to make to your website terms of use
One of the keys to keeping your website visitors happy is to establish rules. These rules tell them what’s okay and what they can expect. You’d be right if you guessed that these rules go by the legal name of “terms of service” or “terms of use.” So you do the hard work, you brainstorm, […]
How to have happier clients: create policies
I love opening up my email to something like this: Kiff: I was really scared and nervous when I reached out to you. I thought that working together wasn’t going to be fun. Honestly, I was dreading it so much that reaching out to you sat on my to-do list for months. You’ve been so […]
Learning the ropes: Abby Glassenberg
Abby Glassenberg and I first connected via Twitter earlier this year. While we’ve talked on the phone a few times, we finally got to meet in person recently in San Francisco. When we chatted she told me that she was dreadfully embarrassed by the mistake she’s sharing with us. But I know lots of creative […]
How to build trust with team members: destroy test projects
I’m in the process of finding a website developer to work on some exciting new projects. And I’ve got a really solid lead that I’m thinking is the right person. Last Friday I was having coffee with a friend and telling her about the project, process, and status. I told her that I had narrowed […]
The secret to happy clients: sharing insider information
Last week when I was wearing my founding partner of a law firm hat, I had a conversation with a potential client. During that session I learned more about her business, we both agreed that she needed help and that working together seemed like a natural fit. Once we agreed to work together, I started […]
How to hire an intern who will be your biggest fan
Even though it’s been four years since I graduated law school, I can always tell when the semester is about to start or end. How? By one type of email: the request for an internship at my firm. Here’s a recent example: I want to say yes because I learned so much from those that […]
How to effortlessly establish boundaries with your new employee
Hiring an employee is a terrifying experience for many business owners. As you go through this process you’ll probably feel: Scared about giving up control, will the person you hire do it right? Excited because you no longer need to do [task you hate] and can instead spend your time doing [task you love]? Terrified […]
How to hire your first employee without pulling your hair out
At a certain point in your business, you are going to need help if you want to grow. There are only so many hours in the day and you are only capable of doing so much. I usually suggest that you start by hiring out the tasks that you don’t love to do. Maybe you’d […]
The difficulty of finding your images in somebody’s Instagram feed, it ain’t easy
Over the past few weeks, there has been a lot of Internet discussion (and hopefully discussions over food) about appropriation art. These discussions can all be tied back to a single man, Richard Prince. This is not the first time that Price has been in the limelight over his work. And he has long been […]