One of the keys to keeping your website visitors happy is to establish rules. These rules tell them what’s okay and what they can expect. You’d be right if you guessed that these rules go by the legal name of “terms of service” or “terms of use.” So you do the hard work, you brainstorm, […]
Courtney the Coach
Do you inspire and motivate your clients to increase their potential? Then this post collection will help do it on the legal up and up!
How to have happier clients: create policies
I love opening up my email to something like this: Kiff: I was really scared and nervous when I reached out to you. I thought that working together wasn’t going to be fun. Honestly, I was dreading it so much that reaching out to you sat on my to-do list for months. You’ve been so […]
Learning the ropes: Abby Glassenberg
Abby Glassenberg and I first connected via Twitter earlier this year. While we’ve talked on the phone a few times, we finally got to meet in person recently in San Francisco. When we chatted she told me that she was dreadfully embarrassed by the mistake she’s sharing with us. But I know lots of creative […]
How to build trust with team members: destroy test projects
I’m in the process of finding a website developer to work on some exciting new projects. And I’ve got a really solid lead that I’m thinking is the right person. Last Friday I was having coffee with a friend and telling her about the project, process, and status. I told her that I had narrowed […]
The secret to happy clients: sharing insider information
Last week when I was wearing my founding partner of a law firm hat, I had a conversation with a potential client. During that session I learned more about her business, we both agreed that she needed help and that working together seemed like a natural fit. Once we agreed to work together, I started […]
How to hire an intern who will be your biggest fan
Even though it’s been four years since I graduated law school, I can always tell when the semester is about to start or end. How? By one type of email: the request for an internship at my firm. Here’s a recent example: I want to say yes because I learned so much from those that […]
How to effortlessly establish boundaries with your new employee
Hiring an employee is a terrifying experience for many business owners. As you go through this process you’ll probably feel: Scared about giving up control, will the person you hire do it right? Excited because you no longer need to do [task you hate] and can instead spend your time doing [task you love]? Terrified […]
How to hire your first employee without pulling your hair out
At a certain point in your business, you are going to need help if you want to grow. There are only so many hours in the day and you are only capable of doing so much. I usually suggest that you start by hiring out the tasks that you don’t love to do. Maybe you’d […]
The difficulty of finding your images in somebody’s Instagram feed, it ain’t easy
Over the past few weeks, there has been a lot of Internet discussion (and hopefully discussions over food) about appropriation art. These discussions can all be tied back to a single man, Richard Prince. This is not the first time that Price has been in the limelight over his work. And he has long been […]
Knowing the why helps you stick to your contract policy
About two weeks ago Abby Glassenberg and I chatted about contracts and the fabric industry. In particular she was curious why some companies have a policy that they don’t sign written contracts. Every business has the right to set policies. And this extends to how they like to deal with contracts. Yes, it’s true that the […]
Yes, there is such a thing as Facebook spam
Every month or so, I end up clicking on a link that takes me to LinkedIn. And when I do, I’ve got a gazillion notifications. Requests to connect from people I don’t recognize and don’t give me any context of how I might know them. Promotional messages from existing contacts. And then just down and […]
2 contracts that will secure the foundation of your creative business
the artist’s Courtyard Resource Create a Contract Course Get access to a course designed to help you finally ditch the annoying, selfish clients. By creating a contract that you (and your clients) love. Get the course If you’ve ever wondered who goes off into a corner and reads all the fine print in teeny tiny […]