Hi Reader! As I mentioned a few weeks back, at the beginning of the year, I switched over to Honeybook. I’m using it primarily for contracts and invoicing. But this switch has been a good opportunity to look at my onboarding with fresh eyes. Onboarding isn’t just a set-it-and-forget-it system. It needs to grow, evolve, and change along with your business. While migrating my onboarding system, I identified a couple of areas that needed tweaks. One tweak was something that I used to do, and for…

Hi Reader! If you are keeping up with the Business Hangups note I suggested a few weeks back, you might have noticed requests for out-of-scope or free work. They sound harmless. Can you just tweak this? Could you make this tiny adjustment to the file? Could you hop on a quick call? Would you be available to meet for coffee? Each request feels small, but they stack. As your business grows, your vulnerability to these requests also grows. Because you’re established, your clients, peers, and…

Hi Reader! The past few months, I’ve been wrapping up the last MCLEs I needed for my bar license renewal. And one of the sessions I attended was on client communication. Because it’s something all service providers need reminders about. There were two big themes of the session: bad news doesn’t get better with time you need to set communication expectations that align with the work Both of these were lessons I noted early on in my “Stuff I’ll Never Do Again” book. The first is obvious: if you…

Hi Reader! You might know about my “Stuff I’ll Never Do Again” Notebook. (If not, I tell the story in this week’s blog post.) The short version is that every time a client situation doesn’t sit right, I jot it down: what happened, how I responded, how I felt, and what I could do differently next time. Over the past 15 years, it’s been my favorite tool to spot patterns about what isn’t consistently working in my business. The real power of the notebook wasn’t in venting about what went wrong….

Hi Reader! When I update a contract for a client, one of the things I’m often doing is inserting boringly specific language. Far too often, creative business owners try to provide flexibility in their contracts by using vague or ambiguous terms. They use things like “reasonable turnaround” or “as quickly as feasible”. But this vague or ambiguous language has multiple meanings. And it’s highly likely that you and your client aren’t on the same page about their meaning. A client who deals with…

Hi Reader! You probably have a contract in your inbox right now that you have not fully read. This is completely normal. Even I occasionally am guilty of skimming contracts in low-stakes situations. I want you to pull that contract up right now. Then find one clause that makes you pause. Because even in good contracts, there often is at least one clause that feels hard to decode. Maybe it’s something: you assume is standard, but it still feels off that feels dense, vague, or intimidating that…

Hi Reader! Both of my sisters are currently going through different endings in their professional lives. And as I reminded one sister this week, every ending isn’t a failure. Sometimes choosing to end something is not only the right choice, but a win. Maybe: they keep pushing your boundaries you want different outcomes you’ve outgrown it it is no longer aligned Very few things last for time and all eternity. So accepting that it’s time to end and closing it out thoughtfully and clearly shows…